Refund policy

Return and Refund Policy

At Drizz, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help with a straightforward and transparent return and refund process.

Eligibility for Returns

We accept returns on items that meet the following criteria:

  1. Timeframe:
    You may return or exchange your purchase within 14 days of receiving your order. Please ensure you retain your proof of purchase, such as a receipt, invoice, or order confirmation.

  2. Condition of Items:
    Returned items must be in brand-new condition, unworn, unused, unwashed, and with all original tags and packaging intact.

  3. Exceptions:

    • Items that have been worn or used cannot be returned or refunded.
    • Damaged or incomplete returns may not qualify for a refund.

Refund Options

We offer flexible refund solutions to meet your needs:

  1. Refund Method:
    Refunds can be issued to your original payment method or as store credit for future purchases.

  2. Processing Time:
    Once we receive and inspect your return, we will process your refund within 7-14 business days. You will receive a confirmation email once your refund has been completed.

  3. Shipping Fees:
    Please note that original shipping fees are non-refundable unless the return is due to an error or defect on our part.

How to Return an Item

  1. Initiate Your Return:
    Contact our customer support team at help@drizz.org with your order number and details of the item(s) you wish to return.

  2. Prepare Your Return:
    Pack the item securely in its original packaging to prevent any damage during transit.

  3. Shipping Instructions:
    Our team will provide you with the return address and any additional instructions. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error.

Exchanges

  • We are happy to facilitate exchanges if the item is available.
  • If the desired item is out of stock, you can opt for a refund or store credit.

Additional Notes

  • Quality Assurance: If your item arrived defective or damaged, please notify us immediately so we can resolve the issue promptly.
  • Customer Responsibility: Items returned without prior communication with our support team may not be processed.

Contact Us

If you have any questions, concerns, or feedback about our return and refund policy, feel free to reach out to us:
📧 Email: help@drizz.org

Your satisfaction is important to us, and we are committed to providing an exceptional shopping experience every step of the way.